1.1 A user may return any product during the time of delivery, or within 7 days if:
a) Product does not meet the user’s expectations.
b) Found damaged during delivery
c) Have doubt about the product quality and quantity
d) Received in an unhealthy/ unexpected condition
e) Is not satisfied with the packaging
f) Finds product unusable
We are continuously monitoring accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this.
1.2 A user may return any unopened or defective up to 20% or fewer, items within 7 days of receiving the item. But following products may not be eligible for return or replacement:
a) Damages due to misuse of the product
b) Incidental damage due to malfunctioning of product
c) Any consumable item which has been used/installed
d) Products with tampered or missing serial/ Order numbers
e) Any damage/defect which is not covered under the manufacturer's warranty
f) Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.